At Malani Handloom, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, place an order, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy. Please read this policy carefully to understand how your information is handled.

Information We Collect

When you visit our website, create an account, place an order, contact us, or use our services, we may collect information that you voluntarily provide to us.

This information may include your name, email address, phone number, billing address, shipping address, PIN code, order details, and other information required to process your order or provide our services.

Payment Information

When you make a payment on our website, your payment may be processed through a third-party payment gateway or payment service provider.

Malani Handloom generally does not directly store your complete debit card, credit card, banking, or other sensitive payment credentials on our servers. Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

How We Use Your Information

We may use the information collected from you for the following purposes:

• To process and deliver your orders.
• To confirm and communicate order details.
• To provide customer support and respond to enquiries.
• To process payments and refunds.
• To provide information about our products and services.
• To improve our website, products, and customer experience.
• To prevent fraud, unauthorized transactions, and misuse of our website.
• To comply with applicable legal and regulatory requirements.

Communication

We may contact you through email, phone calls, SMS, WhatsApp, or other available communication channels regarding your orders, payments, delivery updates, customer support requests, or other service-related matters.

Where permitted by applicable law and subject to your preferences, we may also send information about new products, offers, promotions, or other updates from Malani Handloom.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better user experience.

Cookies are small data files stored on your device by your web browser. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

Log & Technical Information

When you access our website, certain technical information may be automatically collected, such as your IP address, browser type, device information, operating system, pages visited, referring website, and general usage information.

This information may be used to maintain website security, identify technical problems, analyze website usage, and improve our services.

Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with trusted service providers who assist us in operating our business, such as payment processors, courier and delivery companies, technology providers, website service providers, and customer support services.

Such information is shared only to the extent reasonably necessary to provide the requested service, process your order, or operate our business.

Legal Requirements

We may disclose your information when required or permitted by applicable law, regulation, legal process, court order, government authority, or when necessary to protect our rights, property, customers, or website.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, hosting providers, or other service providers. These third parties may process information according to their own terms and privacy policies.

We encourage you to review the privacy policies of third-party services before using their services or providing information directly to them.

External Links

Our website may contain links to external websites or third-party platforms. Malani Handloom is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policy of any external website you visit through links provided on our website.

Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

Your Choices

You may contact us to request information about the personal data we hold about you or to request correction of inaccurate information, subject to applicable law and verification requirements.

You may also choose not to provide certain information. However, some information may be necessary to place an order, process payment, deliver products, or provide specific services.

Changes to This Privacy Policy

Malani Handloom may update or modify this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any changes will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Malani Handloom
Email: info@malanihandloom.com
Phone: +91 99506 77383