Thank you for shopping with Malani Handloom. We hope you are happy with your purchase. We take great care in preparing and packaging every product to ensure it reaches you safely and in good condition.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible. Please read the following Return & Refund Policy carefully to understand the applicable terms and conditions.

Returns

We accept return requests within 7 days from the date of delivery, subject to the conditions mentioned below.

To be eligible for a return, the product must be unused and in its original condition. The product must be returned with all original tags, labels, packaging, and accessories, wherever applicable. The product should not have been washed, altered, damaged, or used.

Customers may be required to provide photographs or videos of the product and packaging for verification. The return request must be raised within 7 days of delivery.

Products that do not meet these conditions may not be accepted for return.

Return Process

To initiate a return, please contact our customer support team at info@malanihandloom.com or call us at +91 99506 77383.

Please provide your order number, details of the issue, and photographs or videos of the product where applicable.

Once your return request is reviewed and approved, our team will provide you with the necessary return instructions. Please pack the product securely in its original packaging to prevent damage during transit.

Please note: Return shipping charges may be the responsibility of the customer unless the product received is defective, damaged, incorrect, or there is an error from our side.

Refunds

Once we receive the returned product, it will be inspected by our team. After successful inspection and approval, the applicable refund will be processed within 7 business days.

The actual time for the refund to reflect in your bank account or original payment method may vary depending on your bank, payment gateway, or financial institution.

We will notify you through email or other available contact details once your refund has been processed.

Cancellation Policy

We do not issue refunds simply because a customer changes their mind after placing an order.

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may be accepted only if the order has not already been processed, dispatched, or moved into production.

For custom-made, personalized, or specially prepared products, cancellation and refund conditions may differ.

Exceptions

The following products may not be eligible for return or exchange:

• Custom-made or personalized products.
• Products that have been used, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Products returned after the applicable return period.
• Products purchased during a Final Sale or specifically marked as non-returnable.

Damaged or Defective Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us at info@malanihandloom.com or +91 99506 77383 as soon as possible.

For damaged packages, we recommend taking photographs or videos of the package before opening it and during the unboxing process. This may be required to verify the issue and process your claim.

After verification, Malani Handloom may offer an appropriate resolution, which may include a replacement, exchange, or refund, depending on the nature of the issue and product availability.

Sale Products

Products purchased during a sale or promotional offer may be subject to different return and refund conditions.

Products specifically marked as Final Sale / Non-Returnable cannot be returned or exchanged unless the product is received damaged, defective, or incorrect.

Important Note

Malani Handloom reserves the right to reject a return or refund request if the returned product does not meet the conditions mentioned in this policy.

The return and refund policy may vary for certain products, especially custom-made, personalized, handmade, or specially prepared products. Any product-specific return conditions will be communicated on the relevant product page.

Questions

If you have any questions regarding our Return & Refund Policy, please contact us:

Malani Handloom
Email: info@malanihandloom.com
Phone: +91 99506 77383